Support

IF YOUR ACCOUNT IS "MISSING" PLEASE NOTE!!!! 

We had a major catastrophe with our previous site, which forced the creation of this one. The two are incompatible, as far as the customer database is concerned, and accounts on the old site are not on this one. We are in the process of creating a legacy locker for previous accounts. Until then, you may access the old site at: 

http://67.18.246.163/

Your account is still there, and everything you purchased is in it. We are endeavoring to solve this problem as best we can. For paid upgrades only available on the new site, make a new account here for your purchases. 

 

Eurorack Module Manuals and Firmware

General information, manuals and firmware for Eurorack modules can be found on our Discontinued Products page. Please note that some of our products don't have dedicated manuals. In these cases, please read the linked info sheets, which contain descriptions of the products and their operation.

Eurorack Module Support 

Unfortunately, we ceased all hardware manufacturing operations some time ago, and are entirely out of stock on all modules; we no longer have the means to replace problematic modules. For certain situations, we can arrange a repair, though. Contact us to see if it is necessary and/or possible.

Audio Damage Software Support And Frequently Asked Questions

Q: Do you make ProTools plugins? 
A: Many of our products are now available as AAX (64-bit only on Windows, 32/64 on OS X). Be sure to closely examine the supported formats before purchasing, as not every product has been ported to AAX. In general, catalog numbers from AD034 and higher are AAX-compatible.

Q: Do you make demo versions of your plugins? 
A: No, we do not. We offer a no-questions-asked money back guarantee instead. You can ask for a refund for 30 days after your purchase, and you can ask for a single exchange of like or lesser value up to 60 days after your purchase. 

Q: What sort of copy protection do you use? 
A: Our products do not have copy protection. You are free to install them on any computer you own. Some of the older manuals mention registration codes. These are no longer required or included. 

Q: How do I get the plugin when I buy it? 
A: As soon as you complete the transaction, the store will provide you with a link to download both Windows and macOS installers; in addition, you always have access to download links in your store account. 

Q: Do I get the iOS version with my desktop version purchase or vice-versa? 
A: The iOS versions are separate purchases, administered by the App Store. Any financial aspects of the iOS purchase are handled by Apple through your App Store account. 

For further inquiries, drop us a line