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IF YOUR ACCOUNT IS "MISSING" PLEASE NOTE!!!! 

We lost the customer database for the prior-2016 Audio Damage site. However, every single plugin that was available on that site is now available on the Free & Legacy page. Moving forward, make a new account the next time you purchase something from us. 

Audio Damage Software Support And Frequently Asked Questions

Q: What sort of copy protection do you use? 
A: Our products do not have copy protection. You are free to install them on any computer you own. Some of the older manuals mention registration codes. These are no longer required.

Q: How do I get the plugin when I buy it? 
A: As soon as you complete the transaction, the store will provide you with a link to download both Windows and macOS installers; in addition, you always have access to download links in your store account. 

Q: Do I get the iOS version with my desktop version purchase or vice-versa? 
A: No, sorry. The iOS versions are separate purchases, administered by the App Store. Any financial aspects of the iOS purchase (such as refunds, etc.) are handled by Apple through your App Store account. 

Q: The plugin is not showing up in Logic. What do I do? 
A: We make every attempt to keep up with Apple's "Security Measure Of The Month" whims. However, we're not always successful. In 95% of the cases where the plugin is not showing up in Logic (or GarageBand or Mainstage, which are just less sophisticated flavors of Logic), a simple reboot will suffice. In the remaining 5%, deleting the AudioUnit, rebooting, and rescanning will generally do the trick. 

Q: I bought an Audio Damage plugin from eBay/Reverb/MusicTribe/Some Rando on KvR. What do I do now? 
A: Get your money back. We do not offer license transfers, and the only third party authorized to sell our products is Plugin Boutique. If someone says in their auction or for-sale notice that we have authorized the transfer, they are not telling the truth, because we do not offer such transfers. 

Q: What about Eurorack modules?
A: We have completely closed down our hardware business, and no longer have the infrastructure to provide support or repair for Eurorack modules. If you need a manual, product sheet, or in the case of Sequencer One the final firmware, you can root around in this dropbox folder. 

For further inquiries, drop us a line.