Support

IF YOUR ACCOUNT IS "MISSING" PLEASE NOTE!!!! 

We had a major catastrophe with our previous site, which forced the creation of this one. The two are incompatible, as far as the customer database is concerned, and accounts on the old site are not on this one. We are in the process of creating a legacy locker for previous accounts. Until then, you may access the old site at: 

http://67.18.246.163/

Your account is still there, and everything you purchased is in it. We are endeavoring to solve this problem as best we can. For paid upgrades only available on the new site, make a new account here for your purchases. 

 

Audio Damage Hardware Support 

Our hardware products are built to the highest standards right here in the United States, with US-made knobs and panels. We are fully confident in the quality of our hardware, and will repair or replace any unit that has a problem, even if caused during reasonable use. Just pay for postage to our repair facility in Arizona. For customer-inflicted damage and accidents, we may charge a modest fee, depending on the severity of the problem. (For example, if you accidentally chipped a knob, we'll take care of you. If you got mad and hit a Sequencer 1 with a hammer, you're going to need to buy a new Sequencer 1. Most things fall in between those two extremes, of course.) Drop us a line to get the warranty repair process started. 

Audio Damage Software Support And Frequently Asked Questions

Q: Do you make ProTools plugins? 
A: Many of our products are now available as AAX (64-bit only on Windows, 32/64 on OS X). Be sure to closely examine the supported formats before purchasing, as not every product has been ported to AAX. In general, catalog numbers from AD034 and higher are AAX-compatible.

Q: Do you make demo versions of your plugins? 
A: No, we do not. We offer a no-questions-asked money back guarantee instead. You can ask for a refund for 30 days after your purchase, and you can ask for a single exchange of like or lesser value up to 60 days after your purchase. 

Q: What sort of copy protection do you use? 
A: Our products do not have copy protection. You are free to install them on any computer you own. Some of the older manuals mention registration codes. These are no longer required or included. 

Q: What comes in the download? 
A: The zip file that is emailed to you when you purchase includes a Windows installer for 32- and 64-bit versions of the plugin, and an OS X installer that includes Universal Binary (both 32- and 64-bit) VST and AudioUnits. 

For further inquiries, drop us a line