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Frequently Asked Questions

Q: My account is missing. What happened? 

A: We lost the customer database for the prior-2016 Audio Damage site. However, every single plugin that was available on that site is now available on the Free & Legacy page. Moving forward, make a new account the next time you purchase something from us.

Q: Why can't I change my email address? 

A: For reasons that are entirely opaque to us, Shopify does not allow users to change their email addresses directly. We have to do it manually. Write us with the old and new address, and we'll swap them out. 

Q: Where can I find Rough Rider 2? 

A: We no longer offer any of the Rough Riders for free, due to heavy abuse of our largess. If you'd like to know more, there is a blog post on the subject. 

Q: What sort of copy protection do you use?

A: Our products do not have copy protection. You are free to install them on any computer you own. Some of the older manuals mention registration codes. These are no longer required.


Q: How do I get the plugin when I buy it? 

A: As soon as you complete the transaction, the store will provide you with a link to download the Windows, macOS, and Linux installers; in addition, you always have access to download links in your store account. Click on the appropriate order's "Digital items & PDF invoice" link to see the download links. 


Q: Do I get the iOS version with my desktop version purchase or vice-versa? 

A: No, sorry. The iOS versions are separate purchases, administered by the App Store. Any financial aspects of the iOS purchase (such as refunds, etc.) are handled by Apple through your App Store account. 

Q: The plugin is not showing up in [host name]. What do I do? 

A: Generally speaking, there are two sources of this issue. The first is that you're trying to instance a stereo plugin on a mono track (common in Logic and ProTools with certain of our plugins.) The second is that the AU validator has gotten wedged (common in Logic.) Solving the first should be self-evident. Solving the second generally requires a reboot. If those don't sort it or it is something else, drop us a line or hit up our Discord. 

Q: I bought an Audio Damage plugin from eBay/Reverb/MusicTribe/Some Rando on KvR. What do I do now? 

A: Get your money back. We do not offer license transfers, and the only third party authorized to sell our products is Plugin Boutique. If someone says in their auction or for-sale notice that we have authorized the transfer, they are not telling the truth, because we do not offer transfers. 

Q: What about Eurorack modules?

A: We have completely closed down our hardware business, and no longer have the infrastructure to provide support or repair for Eurorack modules. If you need a manual, product sheet, or in the case of Sequencer One the final firmware, you can root around in this dropbox folder. 

For further inquiries, drop us a line or hit up our Discord.